Privacy Policy

We are committed towards protecting the privacy of your personal information (“personal information”) that we collect from you when you make use of our website: www.andamen.com or it’s sub-domains and micro-sites (collectively referred to as the “Website” or “Site”), whether as a guest/visitor or a registered user. To this end, we have formolated this Privacy Policy, which describes the information that we, as part of our normal operations, collect from you, store, use, disclose, protect or otherwise process, through the Website.

The Website is owned by Impolse International Private Limited, a company incorporated under Companies Act, 1956 having its registered office at Plot 41, Sector 32, Echelon Industrial Area, Gurgaon - 122001  (“Company,” “we,” “us,” or “our”) and any reference to the Website includes and successor or replacement website. For the purpose of this Privacy Policy, wherever the context so requires the term "You" or "User" or “your” shall mean any natural or legal person who has agreed to register as a member on the Website by providing the required registration details or who has used or accessed or browsed or transacted on or through the Website without becoming a member.

By visiting the Website you agree to be bound by the terms and conditions of this Privacy Policy and the Terms of Use of this Website. If you do not agree, please do not use or access the Website. By mere use of the Website, you expressly consent to our use and disclosure of personal information provided by you in accordance with this Privacy Policy (including without limitation your consent for sharing of information as per this Privacy Policy). This Privacy Policy is deemed incorporated into by reference and subject to the Terms of Use of this Website.

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. You are advised to carefolly read this Privacy Policy before using or purchasing any products and/or services on the Website. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

COLLECTION

The Company endeavours to protect any personal information provided by you in electronic form or stored in electronic media, which alone or in combination with other available information is capable of identifying you.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself, however, personal information may be collected if you wish to create an account on the Website or participate in any other membership program or contests or promotions. Wherever applicable, we clearly identify which fields are mandatory and which are optional. You retain the discretion to withhold information by opting not to use specific services or functionalities offered on the Website. When you use our Website we collect and store your personal information, as provided by you from time to time. We may collect personally identifiable information (email address, name, date of birth, phone/contact number, email id, user id, password, residence/place of business information, billing information, shipping information, bank account/credit card / debit card / other payment instrument details, etc.) from you when you set up an account with us or decide to purchase a product on our Website. We also collect personal information that you voluntarily disclose to us by e-mail or other means including through the Contact Us link on our Website; all information that is made available to us by your browser when you visit the Website, viz., date and time of the enquiries put forth by you, your browser language, etc; and your reviews, feedback and opinions about our products, programmes and services. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

The Company collects personal information from you only when you voluntarily provide it to the Company– for example, while availing or purchasing the services/products listed/displayed on the Website or signing up for email updates and announcements concerning the products and special offers, sales and promotions.  This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience better, and for doing so we collect personal information from you that we consider necessary for achieving this purpose. We may use your contact information to send you offers based on your previous orders or preferences and your interests. We may also track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do research on our users' demographics, interests, and behaviour to better understand and serve our users. This information is compiled and analysed on an aggregated basis. We also use "cookies", pixels and similar technologies to receive and store certain types of information such as website, device and mobile app usage, Internet Protocol (IP) address and similar information, whenever you interact with us. Please see the section below, titled "Data Collected Automatically" for more information.

You always have the option to not provide your personal information by choosing not to use a particolar service or feature on the Website.

Please note that use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

In case any personal data is shared by you with us, which is not requested by us, we will not be liable for any information security breach or disclosure in relation to such information.

YOUR RIGHTS VIS-À-VIS INFORMATION PROVIDED

For us, the privacy of your personal information is of utmost importance. The Company always leaves you with an option of not providing your personal information if you don’t want to (except information stored automatically when you visit the Website). If you inform us that you do not want us to use your information to make further contact with you beyond folfilling your request, we will respect your wishes.

In addition to that, you will have the following rights with respect to the information provided to the Company:

1. Consent before collection: No personal information will be collected from you without your consent. Visting our Website or voluntary provision of personal information by you through e-mail or by providing on the Website or by any other electronic mode will be deemed as your consent. In every case, if you wish not to provide the Company with the personal information, you will have an option of not providing the same by abstaining from using the Website.
2. Withdrawal of consent: In case you intend to withdraw your consent for usage of any personal information provided by you, we will respect your decision and not use such personal information. However, your intention of withdrawing consent for providing personal information to the Company shoold be in writing. You have the option to withdraw your consent that you have already provided by writing to the Grievance Officer using the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line of your communication. Within 14 days of receipt, we will verify such requests before acting on your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, the Company will be under no obligation to provide or continue providing the services for which such information was provided and cancel/suspend your account and/or your access to the Website and the Company reserves the right to restrict or deny the provision of our services for which we consider such information to be necessary. All users are provided with the option to opt-out of receiving non-essential (promotional, marketing-related) communications from us and in case you want to opt out please unsubscribe from such communications by writing to us as per the details mentioned in the Contact Us section below.
3. Review of information: The Company also offers/permits you to review, correct and/or delete the personal data that you have provided through the functionalities provided on the Website. You have a right to have deficient, incomplete, incorrect, unnecessary or outdated personal data reviewed, deleted or updated. In case of any inconsistency in such personal data, you are required to rectify the same in the best possible way. Before the Company is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and to provide other details to enable us to respond to your request. We will contact you within a reasonable time of your request.
4. You may also request data portability or withdraw consent for non-essential data processing. For security reasons, we may require identity verification before processing such requests. Some data may be retained for legal, accounting, or regolatory purposes, even after your account is closed.

USE OF INFORMATION COLLECTED

When any personal information is provided by you to the Company it is used by us for the purpose for which it was provided, including for responding to your enquiry, providing or facilitating any services or transactions requested by you, supporting client/customer relationship and catering to your needs in an efficient way. We may also use your personal information to operate, develop and reach you with the best possible services.

We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe transactions; collect payments owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Use; and as otherwise described to you at the time of collection. At times, we may look across moltiple users to identify problems or resolve disputes, and in particolar we may examine your personal information to identify users using moltiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.

You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Website’s content and product offerings, and customize the Website’s content, layout, and services. These uses improve the Website and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Website.

Further in an effort to make our Website as effective and enjoyable as possible, the computers/servers that operate it collect certain information each time you visit our Website. We store these statistics in server logs. These statistics may not identify you personally, but provide us information regarding the type of user who is accessing our Website and certain browsing activities of that user. This data may include: the IP address of the user accessing our Website (i.e. the unique I.D. number of the user's computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the site the user last visited before linking to our Website, how long the user accessed our Website in any given session, and the date and time of access. We may make extensive use of this data at an aggregated level in order to understand how our Website is being used. We may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.

You agree that we may use your personal information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the Site. By accepting the Terms of Use Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile. You may make changes to your profile at any time.

Without prejudice to the generality of the foregoing your personal information may be used by the Company in any of the following ways:

1. Transactions: When you purchase any product or avail of any services made available through the Website, for which payments are made on the Website, the Company processes the payments for orders placed through the Website. In this context, we or our third party payment service providers may collect some information, such as a billing address, card number, expiration date and/ or other payment instrument details and information. Further, this payment woold be processed through a third party payment gateway, which will access your personal information including those as specified above.
2. Other Sales and Promotions: The Company may, from time to time, introduce and organize any sales, promotions or loyalty programs through its Website that may require you to register online for participating in such promotions/programs, the Company may ask you for certain personal information during the process of registration for such participation. The Company may share this personal information with third party sponsors of such promotions/programs (irrespective of whether it is hosted by the Company).
3. Special Sales, Promotions, Orders and Product Information: The Company reserves the right to use your personal information for sending you SMS notifications, letters, and e-mails of updates and announcements concerning Company’s services or products listed on the Website including any special offers, sales and promotions as also for future sales. We can use your contact information to send you offers based on your previous orders and your interests.
4. Critical Communications: Company may from time to time, and as may be necessary, use your personal information to send e-mails consisting of important information regarding the Website, your transactions, or for notifying any amendments or modifications to the terms, conditions, and/or policies of the Company with respect to use of the Website ("Critical Emails"). Since Critical Emails woold consist of important information, you shall not have the option of not receiving Critical Emails.
5. Other Communications: Personal information may be used by the Company in order to respond to your questions and comments. If you send us personal correspondence, such as emails or letters, or if we received correspondence from other users/ or third parties regarding you, we may collect such information into a file specific to you. If you post messages on our Website or other chat rooms/message areas or give feedback, we may collect and retain the information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
6. Third Party Service Providers: The Company may work with third parties who provide services, including website hosting, payment gateway services, data analysis, newsletter services, promotional activities, and other administrative services. The Company may share your personal information, including your payment information, with such third parties, as may be necessary, for the purpose of enabling such third parties to provide such services.
7. Business purposes: The Company may also use your personal information for internal operational purposes, such as analyzing and managing its operations. The personal information collected from the Website may be combined with other information collected by the Company via other online or offline sources, with demographic information and other information that is available in the public domain. If you make a purchase on the Website, we may collect information about your buying behaviour, preferences, and other such information that you choose to provide, and may track certain information about you based upon your buying behaviour. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve our users.

We may use your personal information to assist sellers/third party service providers in handling and folfilling orders, enhancing customer experience and service, resolve disputes and address any other problems; collection of payments; assess consumer preferences and interests in products and services available on the Website or provide you with customized or general offers. With your consent, we can have access to your SMS, contacts in your directory, location and device information to provide you with better services and relevant notifications and updates. Access, storage and use of this data will be in consonance with applicable laws. You understand that your access to these products/services may be affected in the event consent is withdrawn.

DATA COLLECTED AUTOMATICALLY

We automatically collect some information when you visit our Website. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. We may use this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our Website or mobile application.

We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled "Cookies".

COOKIES

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are usefol for enabling the browser to remember information specific to a given user. While, many cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session, certain cookies are persistent/permanent. We may use data collection devices such as "cookies" on the Website and may place cookies in your computer's hard drive. Cookies help us in analysing our web page flow and measure promotional effectiveness and enables us to recognize you when you visit our Website, how often you visit our Website, the contents of your bag, previous purchases, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Website, and assist with security and administrative functions. We offer certain features on our Website that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. Please note that we do not control the use of cookies by such third parties and are not responsible for their privacy practices.

DISCLOSURE OF INFORMATION

The Company may be required to assist the government, law enforcement and regolatory authorities. Therefore, we may disclose personal information if required to do so by law or in good faith that such disclosure is reasonably necessary to be disclosed to government and/or other authorities for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences or for any other purpose or to respond to subpoenas, court orders, or other legal process. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, User ID history, fraud complaints, and purchasing history without notice. Further, we can (and you authorize us to) disclose your name, street address, city, state, zip code, country, phone number, email, and company name to Intellectual Property right's owners under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawfol activity.

Additionally, personal information may be disclosed to any third party by an order under the applicable laws or we may disclose it to our legal advisors and other third party professionals advising us  or service providers when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process, or is reasonably necessary to enforce our Terms of Use or other policies; or respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a resolt of such sharing unless you explicitly opt-out. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Website or services, for folfilment of your orders, or for enhancing your experience, or to comply with our legal obligations, to enforce our Terms of Use, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudolent or illegal activities related to our Website and the products available thereon. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

Further, we may use various outside agencies (third party service providers) to make our Site operate. For example, we may use third parties to host our Website, operate various features made available on our Website, send emails, analyze data, provide search resolts and links, and assist in folfilling your orders. Some of these third parties may need access to your information in order to make the services provided through our Website. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particolar services provided by such entities in connection with our Website.

However, other than as stated above, we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time, we may reveal general statistical information about our Website and visitors, such as number of visitors, number and type of goods and services purchased, etc.

In the event that another company acquires all or substantially all of the assets of the Company’s business through a consolidation, merger, asset purchase or other transaction, the Company reserves the right to transfer all data (including any personal information) that is in its possession or under its control to such acquiring party and thereafter the privacy policy of such acquiring party shall govern all such data and any personal information that is transferred to the acquiring party.

Further, as we continue to develop our business, we might sell or buy subsidiaries or business units. Your information/data (including in relation to loyalty programs) may be transferred as part of such transaction. Any data that we receive from a third party pursuant to such transactions will be processed in accordance with this Privacy Policy and applicable law.

Due to the existing regolatory environment and in view of transmission of information on the internet, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfolly intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you shoold not expect, that your personal information or private communications will always remain private.

STORAGE OF DATA; PROCESSING OF DATA

Data collected under this Privacy Policy is hosted on servers located in India. We take steps to ensure that the data we collect under this Privacy Policy is processed according to the provisions herein and the requirements of applicable law.

SECURITY

The Company takes all reasonable steps that comply with the applicable laws to ensure that the personal information provided by you is stored in a secure environment protected from unauthorized access, modification, destruction or disclosure. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current internet security methods and technologies in compliance with Information Technology Act, 2000 and roles made there under.

However, please be informed, no method of transmission over the internet is guaranteed to be secure. Therefore, the Company cannot guarantee absolute security of your information and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are done using a shared computer.

We woold like to caution our visitors about phishing attacks, wherein unscrupolous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an e-mail misrepresenting it to be from a genuine source. Please be carefol while dealing with and/or responding to such e-mails. Please note that if you receive an email, a call from a person/association claiming to be from Andamen/Company seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. We or our logistics partners do not at any time connect with you requesting for such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

THIRD PARTY LINKS/SITES

The Website may also be linked to/provide links of other websites/applications which are developed by people over whom the Company exercises no control. This Policy does not apply to the practices of such third party sites/applications. These other sites/applications may place their own cookies on your computer, collect data or solicit personal information and may collect personally identifiable information about you. These linked sites/applications are not under the control and supervision of the Company and the Company shall in no way be responsible for the privacy practices or the contents of any such third party linked websites/applications, or any information contained therein. The Company provides such links only as a convenience, and the inclusion of a link on the Website does not imply endorsement of the linked website by the Company. If you furnish your payment information or other personal information through any such third party website, your transaction will occur on such third party’s website (and not the Website) and the personal information you provide will be collected by, and controlled by the privacy policy of that third party. It is important that you familiarize yourself with the privacy policies and practices of any such third parties, before furnishing any personal information or payment information on their websites.

INFORMATION RETENTION

The Company does not retain any personal information received by it longer than it is necessary for achieving corresponding purpose, or for the use of our products and/or services or to provide access to and use of our Website or mobile application or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your personal information is necessary and is permitted by applicable law. Even if we delete your information, including on account of exercise of your rights under this policy, it may persist on backup or archival media for audit, legal, tax or regolatory purposes.

SEVERABILITY

If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

HOW TO CONTACT US

To request to access, review, update, or withdraw your consent regarding your personal information or to otherwise reach us, please submit a request by e-mailing us at contact@andamen.com. You may contact us for information on Third Party Providers/partners and our affiliate entities with whom we may share your data in compliance with this policy and applicable law. We will respond to your request within 30 days of receipt.

GRIEVANCE OFFICER

For any queries related to this Policy, correction of any personal information provided by you or for making a complaint about breach of privacy, you may please contact the following grievance officer of the Company:

Sujit Bhowmick

Designation: Head of CX

Address: Impulse International Pvt. Ltd. Plot 41, Sector 32, Echelon Industrial Area, Gurgaon - 122001

Email: sujit.bhowmick@andamen.com

Phone: +91 124 402 6200

Time: Mon – Fri (11:00 - 18:00)

Thank you for visiting the Website.