Terms & Conditions

1. GENERAL

1. These terms and conditions of use (“Terms and Conditions” or “User Agreement”) govern your access to and use of the website: www.andamen.com and all the web-pages, screens, hyper-links, tools and services provided thereunder (collectively referred to as the "Site" or “Website”). The Terms and Conditions shall deem to include the linked Privacy Policy, Returns and Refunds Policy, and Grievance Redressal Policy and any other policies as mentioned herein or on the Site. The Site is owned by Impulse International Private Limited, a company incorporated under Companies Act, 1956 having its registered office at Plot 41, Sector 32, Echelon Industrial Area, Gurgaon - 122001  (“Company,” “we,” “us,” or “our”) and any reference to the Site includes and successor or replacement website or mobile apps or desktop applications and any updates or new versions thereof. The Site allows you to browse, select and purchase apparel and clothing and related products (“Products”).
2. For the purpose of these Terms and Conditions, wherever the context so requires the term "You" or "User" or “your” shall mean any natural or legal person who has agreed to register as a member on the Website by providing the required registration details or who has used or accessed or browsed or transacted on or through the Site without becoming a member, and the term “You” or “User” or “your” unless the context otherwise require shall include your legal heir, receivers, successors, liquidators and permitted assigns.
3. These Terms and Conditions are effective upon ‘Acceptance’ (as defined below) and govern the relationship between You and the Company including the sale and supply of any Products on the Site. For the purposes of these Terms and Conditions, the term ‘Acceptance’ shall mean either (i) your affirmative action in clicking on ‘check box’ and on the ‘continue button’ as provided on the registration page or (ii) using or accessing the Site through logging in by using your registered user ID or guest ID or through combination of your mobile number and one-time password or by your third party website user ID and password including that of email IDs or any other social media website as permitted on the Site or (iii) generally using or accessing the Site in any manner, with or without registering as a member or using any user ID and password, and all of the above actions imply your acceptance to these Terms and Conditions.
4. The Company may amend these Terms and Conditions (including the other policies referred herein) at any time by posting a revised version on the Site, and where applicable shall be notified to You via posts on our website or through e-mail or through prompts when You login into your user account on our Site. In the event You continue to use or access our Site, You are impliedly agreeing to the revised Terms and Conditions (including the policies referred herein).
5. The Site may include access to or integration with third-party services such as payment gateways, logistics providers, or other service providers that facilitate your transactions or order fulfilment. By using such services through the Site, You acknowledge and agree that the use of these services may be subject to separate terms and privacy policies of the respective third-party providers. You are encouraged to read and understand the applicable terms and conditions and privacy policies of such third-party providers before engaging with their services. The Company does not control, endorse, or assume any responsibility for the content, terms, privacy practices, or performance of such third-party services, and the Company shall not be responsible for any direct or indirect losses caused by the failure, delay, or disruption of any third-party service, including but not limited to payment gateway failures or shipping delays. If case You incur any liabilities, losses, damages, costs or expenses by reason of use of these third party services by You, such liabilities, losses, damages, costs or expenses shall be solely borne by You and You expressly agree to hold the Company harmless in this regard.
6. If these Terms and Conditions conflicts with any other document, the Terms and Conditions will prevail for the purposes of usage of the Site.
7. You agree to use the Site and purchase the Products only in compliance with these Terms and Conditions, and in a manner that does not violate our legal rights or those of any third party(ies), and in compliance with applicable laws.
8. Consumer information and disclosures: We are committed to ensuring that our users are able to make fully informed purchase decisions and accordingly, we provide the following disclosures:
1. Information for each Product is provided on the product listing page such as product specifications, pricing, availability, expected delivery/shipping timelines, applicable warranties or guarantees (if any). Such information should be read together with, and is subject to, these Terms and Conditions and other applicable policies of the Site. Please note that in the event of any inconsistency between the product listing page and the Terms and Conditions, the Terms and Conditions shall prevail.
2. Our policies on return, refund, and exchange (including conditions for eligibility and timelines) can be accessed on our Refunds and Returns Policy , as available on our Site. Users will also be informed of the cost of return shipping (if applicable) at the time of initiating a return or exchange request.
3. The Website supports multiple payment methods including UPI, debit/credit cards, net banking, wallets, and cash on delivery (COD), where applicable. Available options will be displayed at checkout along with details of any transaction related fees, gateway convenience charges, or COD charges (if applicable). Please note that your rights to dispute a transaction and request a chargeback or reversal of funds are governed by the policies and procedures of your issuing bank, card network or payment service provider. The Company does not control, guarantee, or influence the outcome of any such chargeback or dispute process. Any chargeback claims must be initiated directly by You with your bank or payment provider in accordance with their terms and timelines, and the Company shall not be held liable for any delays, denials, or outcomes of such chargeback requests.
4. In the event of any complaint or dispute concerning our products or services, Users may contact our Customer Care Support or Grievance Officer, as per the details given in Para 25 below. Upon receipt of a complaint, a unique ticket number will be generated and communicated to the user, allowing the user to track the status of their complaint.

2. CONSENT TO RECEIVE COMMUNICATION

By making a purchase with us or by registering for a membership account with us, You agree and provide your consent of the understanding that we and our service partners can contact You for administrative, promotional, transactional and other information over calls, emails, whatsapps and messages. We will send You information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails and messages anytime by clicking the UNSUBSCRIBE link at the bottom of any of our email correspondences. Please also see our Privacy Policy for details. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS and whatsapp messages sent to You. The offers made in those promotional emails or SMS/MMS or whatsapp messages shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide You any information regarding such change. By placing an order, you make an offer to us to purchase have selected based on our Site restrictions and on the terms and conditions stated below.

3. ELIGIBILITY AND CREATION OF AN ACCOUNT

1. Membership Eligibility: Only persons who are competent to contract under the applicable Indian laws including the Indian Contract Act, 1872 can use the Site and/or purchase the Products through the Site. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Site. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and Conditions. A minor (under the age of 18 years), cannot register as a member of the Site and cannot purchase or bid for any items on the Site. If a minor wishes to purchase an item on the Site such purchase needs to be made by your legal guardian or parents who have registered as members/Users of the Site. We reserve the right to terminate your registration/membership and refuse to provide you with access to the Site if it is brought to our notice or if it is discovered that you are under the age of 18 years.
2. Creation of Your Account: You may be required to create an account and register as a member in order to buy Products on the Website and use certain features of the Site. This may be required so we can provide you with easy access to print your orders and view your past purchases or for availing of any member benefits. You may also be able to register to use the Site by logging into your account with your credentials from certain third-party sites. You authorize us to collect your authentication information, and other information that may be available on or through such account consistent with your applicable settings and instructions. You also agree that you will not allow any third party to use your account on the Site for any purpose and that you will be liable for such unauthorized access. By creating an account, you agree to receive certain communications in connection with the Site or the Products. You can opt-out or manage your preferences regarding non-essential communications through account settings to the extent available.
3. Obligation to provide accurate and complete information: You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. Company reserves the right to confirm and validate such information. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), wholly or partly, or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to restrict or deny your access to the Site or suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

   You acknowledge that the Company relies completely on the information provided by you and shall not be held liable if you or anyone who uses the Site, is not eligible to use the same or if the Company is unable to render or provide access to the Site or render the required service due to provision of incorrect or incomplete information or non-provision of information by you.

4. User account responsibility and security: You are responsible for maintaining the confidentiality and security of your account, user-name and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You are responsible for all activities that occur under your User ID and password. We are not liable for unauthorized access, hacking, or data breaches resulting from user negligence, weak passwords, or compromised login credentials/accounts. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
5. We reserve the right to refuse service, terminate accounts, to bar use and access of the Site or remove or edit content in our sole discretion. Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution
6. You also warrant that the credit or debit card or any other payment instrument details that you provide are of your own instruments/cards and Company shall not be liable for any unauthorized usage of the same.
7. You also understand and acknowledge that by using the Site, you have allowed the Company to use your personal information in accordance with these Terms and Conditions and its Privacy Policy (as available on the Site). You also understand, acknowledge and agree that the Site is not hack proof and data pilferage due to unauthorized hacking, virus attacks, technical issues is possible.

4. YOUR INFORMATION AND USER RESPONSIBILITIES AND COVENANTS

1. Your information; prohibited/restricted content; posting guidelines:
   1. "Your Information" is defined as any information you provide to us or other users of the Site in the registration process, in the feedback area, bulletin board, chat service etc. or through any e-mail feature. You are solely responsible for Your Information, and in accordance with certain features of the Site we may only act as a passive conduit for your online distribution and publication of Your Information.
   2. You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:
      1. belongs to another person and to which the User does not have any right;
      2. is grossly harmful, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes User harm, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
      3. is harmful to child;
      4. infringes any patent, trademark, copyright or other proprietary rights;
      5. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as the applicable Government Ministry may, by notification published in the Official Gazette, specify;
      6. impersonates another person;
      7. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;
      8. contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
      9. is in the nature of an online game that is not verified as a permissible online game;
      10. is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game;
      11. violates any law for the time being in force; and/or
      12. creates liability for us or causes us to lose (in whole or in part) the services of our ISPs or other suppliers;

      Explanation: In this clause, “user harm” and “harm” mean any effect which is detrimental to a User or child, as the case may be

      We have the right to immediately terminate your access or usage rights to the Site and remove any information which is non-compliant with the aforesaid paragraphs.

   3. The Site may provide Users with the ability to send email messages to other Users and non-users and to post messages on the Site. We are under no obligation to monitor or review any messages, information or content (“Postings”) posted on the Site by Users and assume no responsibility or liability relating to any such Postings. Notwithstanding the above, we reserve the right to monitor the Postings on the Site from time to time and may decline to accept and/or remove any email or Postings that we determine, in our sole discretion, violates the provisions of this Clause.

   4. Solely to enable us to use the information you supply us with, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights you have in Your Information, in any media or medium now known or not currently known or developed, produced, invented or used in future, with respect to Your Information. We will only use Your Information in accordance with these Terms and Conditions and/or our Privacy Policy.

2. User prohibitions:You are prohibited from:
1. violating or attempting to violate the integrity or security of the Site or any Marks or Content of the Company;
2. transmitting any information (including job posts, messages and hyperlinks) on or through the Site that is disruptive or competitive to the activities of the Company or usage of the Site;
3. intentionally submitting on the Site any incomplete, false or inaccurate information;
4. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Site;
5. attempting to decipher, decompile, disassemble or reverse engineer any part of the Site;
6. copying or duplicating in any manner any of the Marks or Content of the Company or other information available from the Site; and
7. framing or hotlinking or deep linking the Site, any Marks or Content of the Company.
8. The Company, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in these paragraphs above, shall be entitled to disable such information that is in contravention of these paragraphs or any provisions of these Terms and Conditions. Company shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
9. In case of non-compliance with any applicable law(s), rules or regulations, or these Terms and Conditions, the Company has the right to immediately terminate the access or usage rights of the User to the Site and to remove noncompliant information.

5. EQUIPMENT

The User shall be responsible for obtaining and maintaining telephone, computer hardware, software, internet connection, and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User's equipment resulting from the use of the Site, including but not limited to damages caused by viruses, spyware, Trojans, malware or any other form of malicious code.

6. COLORS

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that Your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Further, due to technical limitations and glitches or due to any internet issues, sometimes the colours of our Products as they appear on a screen may change or appear to be different from that they actually are. While the Company shall endeavour to resolve the technical issues which are in its control as soon as possible, the Company does not accept any liability or responsibility for any damages or indemnity for any loss that may be caused to You (or anyone claiming through You) due to such reason.

7. ELECTRONIC COMMUNICATIONS

1. When you use the Site or send emails or other data, information or communication to us, You agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records, whether by email, SMS, notifications or by posting notices on the Site from us periodically and as and when required. We will communicate with you by email or by an electronic record on our Site which will be deemed adequate service of notice / electronic record. You further agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirements that may be applicable, that such communication be in writing.
2. Service of Notice: Your registered email ID, contact details, and/or any verified third-party account used to register shall be construed as your “designated electronic address” for receiving all notices. The Site/Company may serve notice to you via these means, and such communication will be deemed as adequate and legally valid notice.

8. LIMITED LICENSE AND SITE ACCESS

We grant you a limited, non-exclusive, non-transferable, non-sub-licensable, revocable license to access and make personal use of the Site and the service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by us to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by us.

Links: The Site or third parties may provide links to other World Wide Web sites or resources. Because we have no control over such Sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, products or services purchased/available on or through any such site or resource.

9. PRICING INFORMATION

1. We strive to provide you with the best prices possible on similar brands and quality of Products and/or services you buy from us, however, we do not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion.
2. While we strive to provide accurate Product and pricing information, errors in pricing, Product descriptions, availability or typographical errors may occur due to technical glitches or system/technical malfunctions or human error. In such cases (including where a Product is listed at an incorrect price or with incorrect information due to an error in pricing or Product information), we may, at our sole discretion, cancel or modify the orders affected by such incorrect information. If your order is impacted, we will either contact you for instructions or cancel your order and notify you of such cancellation. We will have the right to modify the price of the Product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. Any automated or autogenerated emails accepting your order should be deemed withdrawn / re-called in cases where we intimate you of any technical glitches or system issues which held to erroneous acceptances of your order(s). In the event that we accept your order, the order amount shall be debited to your credit card account. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after receipt of payment, the amount paid by you will be refunded to your original method of payment. No refunds shall be applicable on the orders made by the User under the Cash on Delivery (“COD”) option or where no payment has been received by us from the User for a cancelled order.
3. Please note that while we use reasonably secure third-party payment processors to handle transactions, however, we are not responsible for any payment processing errors, unauthorized transactions, or technical failures on the part of these providers. If you experience an issue, please contact your payment provider for assistance.

10. CANCELLATION BY US

Please note that there may be certain orders that we are unable to accept and must cancel, including the orders erroneously accepted due to system issues or technical glitches on our Website. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or any defect regarding the quality of the Product or other technical issues. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. The Company does not accept any liability or responsibility for any damages or indemnities for loss caused due to cancellation of your orders for reasons as aforesaid and by agreeing to these Terms and Conditions for use of the Site, you accept the same. However, if your order is cancelled after receipt of payment, the amount paid by you will be refunded to your original method of payment.

11. CANCELLATIONS BY THE USER

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/shipped by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We may not be able to cancel orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order, as such orders may already be under process for shipment or pickup up by our delivery partners, in which cases the order may be cancelled/returned only after delivery. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

12. FRAUDULENT /DECLINED TRANSACTIONS

We may constantly monitor the User’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of Products, collection charges and lawyers’ fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these Terms and Conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the User having exceeded the present transaction limits set on their chosen payment method/cards, as may be imposed by their bank or by limits or may be mutually agreed by us with our acquiring bank from time to time. The User is solely responsible for ensuring that their chosen payment method has sufficient authorization and limit available at the time of purchase.

13. RETURNS, REFUNDS, EXCHANGES

The returns, exchanges and refunds with respect to the Product shall be as per the Returns and Refunds Policy of the Company as published on the Site, and updated from time to time by the Company, as applicable at the time of placement of the applicable order of the Product by you. The aforesaid Returns and Refunds Policy is incorporated herein by reference.

14. PAYMENT INFORMATION AND RESPONSIBILITY

You agree, understand and confirm that the payment details (including details of debit/credit card, netbanking, UPI, payment wallets or any other payment method accepted on the Site) provided by you for purchasing of Products on the Site are complete, accurate and lawfully owned by you, and you shall not use any payment instrument that you are not authorized to use. You further agree and undertake to provide the accurate and valid payment details. You further agree and acknowledge that all payment transactions are processed by our third party payment gateway partners and other than the above the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any unauthorized or fraudulent transactions including any credit card or debit card fraud. The responsibility for the use of a payment method fraudulently or without authorization lies solely with you, and the burden of proving otherwise shall rest entirely and exclusively on you. You are solely responsible for maintaining the confidentiality and security of your payment credentials and other sensitive financial information used during transactions on the Website.

15. DISCLAIMERS

1. ALL CONTENT, INFORMATION, PRODUCTS, AND SERVICES MADE AVAILABLE ON OR THROUGH OUR SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED ARE PROVIDED TO YOU "AS IS" AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. THE COMPANY DISCLAIMS ALL RESPONSIBILITIES, LIABILITIES AND REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS.
2. THE COMPANY, ITS ASSOCIATES, AFFILIATES AND SERVICE PROVIDERS AND TECHNOLOGY PARTNERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, AND/OR TIMELINESS OF ANY CONTENT, INFORMATION, SOFTWARE, TEXT, GRAPHICS, LINKS OR COMMUNICATIONS PROVIDED ON OR THROUGH THE USE OF THE SITE. WHILE WE ENDEVOUR TO KEEP OUR SITE AVAILABLE AND FUNCTIONING PROPERLY AT ALL TIMES, HOWEVER, WE DO NOT GUARANTEE THAT THE OPERATION OF THE SITE WILL BE ERROR FREE OR UNINTERRUPTED OR FREE FROM TECHNICAL MALFUNCTIONS/GLITCHES AND THE SITE MAY BE UNAVAILABLE FROM TIME TO TIME FOR ANY REASON INCLUDING, WITHOUT LIMITATION, ROUTINE MAINTENANCE OR ANY TECHNICAL GLITCHES OR TECHNICAL/SYSTEM MALFUNCTION. THE USER UNDERSTANDS AND ACKNOWLEDGES THAT DUE TO CIRCUMSTANCES BOTH WITHIN AND OUTSIDE OF THE CONTROL OF THE COMPANY, ACCESS TO THE SITE MAY BE INTERRUPTED, SUSPENDED OR TERMINATED FROM TIME TO TIME. THE COMPANY SHALL HAVE THE RIGHT AT ANY TIME TO CHANGE OR DISCONTINUE ANY ASPECT OR FEATURE OF THE SITE, INCLUDING, BUT NOT LIMITED TO, CONTENT, HOURS OF AVAILABILITY AND EQUIPMENT NEEDED FOR ACCESS OR USE. FURTHER, THE COMPANY MAY DISCONTINUE DISSEMINATING ANY PORTION OF INFORMATION OR CATEGORY OF INFORMATION AND MAY CHANGE OR ELIMINATE ANY TRANSMISSION METHOD OR TRANSMISSION SPEEDS OR OTHER SIGNAL CHARACTERISTICS. THE USER ACKNOWLEDGES THAT, ALTHOUGH THE INTERNET IS OFTEN A SECURE ENVIRONMENT, SOMETIMES THERE ARE INTERRUPTIONS IN SERVICE OR EVENTS THAT ARE BEYOND THE CONTROL OF THE COMPANY, AND THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY DATA LOST WHILE TRANSMITTING INFORMATION ON THE INTERNET. WHILE WE STRIVE TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, THERE MAY BE INADVERTENT TECHNICAL/FACTUAL INACCURACIES AND TYPOGRAPHICAL ERRORS OR TECHNICAL GLITCHES OR SYSTEM MALFUNCTIONS ON THE SITE, AND WE EXPRESSLY DISCLAIM LIABILITY FOR ERRORS OR OMISSIONS IN THESE MATERIALS/INFORMATION, AND WE EXPRESSLY DISCLAIM ALL LIABILITY FOR THE USE OR INTERPRETATION BY YOU OF SUCH ERRORS/OMISSION IN SUCH MATERIALS/INFORMATION. WE RESERVE THE RIGHT TO SUSPEND OR TERMINATE OUR WEBSITE ACCESS FOR MAINTENANCE, UPGRADES, OR UNFORESEEN ISSUES WITHOUT PRIOR NOTICE. WE ALSO RESERVE THE RIGHT TO MAKE CHANGES AND CORRECTIONS IN THE CONTENT OF OUR SITE AT ANY TIME, WITHOUT NOTICE.
3. IN RARE CASES, SYSTEM ERRORS MAY CAUSE DUPLICATE ORDERS, INCORRECT CHARGES, OR ORDER CANCELLATIONS. IF YOU BELIEVE THERE IS AN ISSUE WITH YOUR ORDER, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM IMMEDIATELY. WE RESERVE THE RIGHT TO CANCEL OR ADJUST ANY ORDERS AFFECTED BY SUCH ERRORS OR MALFUNCTIONS.
4. YOU ALSO UNDERSTAND, AGREE AND ACKNOWLEDGE THAT COMPANY MAY USE THIRD PARTY SERVICES PROVIDERS TO STORE AND PROCESS YOUR PERSONAL INFORMATION AND OTHER INFORMATION WHICH YOU PROVIDE TO THE COMPANY (AS MORE SPECIFICALLY IDENTIFIED IN THE PRIVACY POLICY). THE COMPANY SHALL NOT BE LIABLE FOR ANY ACTIONS, COMMISSION, OMISSION, MISCONDUCT, FRAUD OR NEGLIGENCE (WHETHER IN CONTRACT OR TORT OR UNDER PUBLIC POLICY) OF THESE THIRD PARTIES UNLESS SUCH ACTIONS, COMMISSION, OMISSION OR NEGLIGENCE OF THE THIRD PARTY IS ATTRIBUTED TO A DIRECT CAUSE OF MISCONDUCT AND GROSS NEGLIGENCE OF COMPANY.
5. ALL WARRANTIES, IF ANY, RELATING TO THE PRODUCT AND SERVICES WOULD BE PROVIDED BY THE MANUFACTURER/SUPPLIER OF SUCH PRODUCT AND NOT BY US. ANY CLAIM IN RELATION TO THE SAME SHOULD BE RAISED AGAINST RESPECTIVE MANUFACTURER/SUPPLIER AND NOT AGAINST US IN ANY CASE WHATSOEVER. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR (A) THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT MADE THROUGH THE SITE BY ANY PARTY OTHER THAN US, (B) ANY CONTENT PROVIDED ON LINKED SITES OR (C) THE CAPABILITIES OR RELIABILITY OF ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. OTHER THAN AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW, UNDER NO CIRCUMSTANCE WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE OR A LINKED SITE, OR USER'S RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE SITE, OR OBTAINED FROM A LINKED SITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE, OR OTHER CONTENT.
6. YOU AGREE THAT THE AFORESAID DISCLAIMERS SHALL BE IN ADDITION TO ANY OTHER DISCLAIMERS GIVEN IN THESE TERMS AND CONDITIONS.

16. LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY AND ITS SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SHAREHOLDERS AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, OPPORTUNITY, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM USE OR INABILITY TO USE THE SITE, SALE AND SUPPLY OF PRODUCTS OR ANY RELATED/UNRELATED SERVICES AND OTHER SERVICES OFFERED ON THE SITE FROM TIME TO TIME.

THE COMPANY SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR DELAY OR FAILURE OR DEFICIENCY IN PERFORMANCE RESULTING FROM CAUSES BEYOND THE COMPANY’S CONTROL. TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR SITE, INCLUDING BUT NOT LIMITED TO SYSTEM CRASHES, DATA LOSS, OR DELAYED ORDERS DUE TO TECHNICAL MALFUNCTIONS, CYBER-ATTACKS, OR FORCE MAJEURE EVENTS BEYOND OUR CONTROL.

IN NO EVENT SHALL COMPANY'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THESE TERMS AND CONDITIONS OR ANY PRODUCTS OR SERVICES PROVIDED TO YOU, FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED THE COST OF THE RELEVANT PRODUCTS (BEING THE PRODUCTS WHICH ARE SUBJECT MATTER OF YOUR CLAIM) PAID BY YOU TO THE COMPANY.

17. INDEMNITY

You shall to the fullest extent indemnify, defend and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party. This indemnity obligation will survive the termination and expiration of these Terms and Conditions.

18. BILLING

The price of our Product is inclusive of applicable Goods and Services Tax (GST) under applicable laws. The GST charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. We reserve the right to charge/ collect taxes on shipping, handling or delivery fees, wherever applicable.

We will display the total price payable by the User in a single figure for all GST, along with a detailed price breakup showing the base price, applicable taxes (GST), and any compulsory and voluntary charges, including delivery fees, postage, packaging, and handling charges.

19. SHIPPING AND DELIVERY

1. We endeavour, but do not guarantee, to deliver the Products to Users within 3-4 weeks from the day of close of sale of the Product(s) to you (and within 24 -48 hours from date of dispatch during our sale periods). However, these dispatch timelines are also indicative only and may be subject to change due to factors beyond our control as discussed above.), depending upon the shipping location and prevailing operational conditions. These delivery timelines may also be impacted by various other factors including but not limited to delay in delivery through the courier partner, transporters’ strike, limited stock/Product availability, poor/improper/defective quality of the relevant Product ascertained through our quality audit process; inaccuracies or errors in Product or pricing information for any reason including by the reason of technical malfunctions or glitches; processing of orders at incorrect prices for any reason or non-receipt of payment or rejection of payment by the bank or any other payment instrument issuing entity for any reason, technical glitches or errors in order processing, public holidays, force majeure events or any other reason beyond our reasonable control.
2. We are not responsible for any delays caused by factors such as above including delays by third party delivery agencies/service providers, and you shall not be entitled to any damages or monetary compensation whatsoever in the event of any such delays.
3. In the event we are unable to deliver the confirmed order(s) as mentioned hereinabove and the payment for such order(s) has already been made by you through credit card, debit card, net banking, UPI, wallets, or other permitted payment instruments, the amount paid by you at the time of placing the order will be refunded/reversed to the original source of payment No refunds shall be applicable on the orders made by the Users under the Cash on Delivery (COD) option.
4. We reserve the right to make delivery of the Products by instalments or in full as deemed appropriate. If the Products are to be delivered in instalments, each delivery will constitute a separate and independent contract. You shall not treat the contract (as a whole) as repudiated if we fail to deliver any one or more of the instalments or if have a claim in respect of any one or more of the instalments. If you fail to take delivery of the Products, we may at our discretion charge you for the additional shipping, re-delivery or storage costs incurred as a result of such failure.
5. Please note we insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We may require a signature/confirmation upon delivery for any Products delivered, which may include signing a delivery confirmation document or confirmation through a one-time password (OTP) sent on the registered mobile number, at which point responsibility for your purchased Products passes to you. If you have specified a third party recipient for delivery purposes (for example as a gift) then you accept that evidence of a signature or OTP confirmation by them (or at that delivery address) shall constitute a valid proof of delivery and fulfilment by us of our obligation, with responsibility of the Product passing to you at that point.
6. You agree and acknowledge that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to the Company within 3 (three) calendar days from the date of delivery of Product reflecting on the Site or on your account page/dashboard (for registered members), or as per the delivery confirmation email sent to you (in the case of guest users or otherwise), whichever is applicable. Failure by you to notify us of non-receipt or non-delivery within the above-mentioned time period shall be construed as a deemed delivery in respect of that transaction. We disclaim any liability or responsibility for claims regarding non-delivery, non-receipt of order after aforesaid 3 (three) calendar days from the date of delivery of product reflecting as above. Please note that we do not offer open box delivery in case of COD orders. The delivery personnel are not authorized to wait while you open the package or assist in unboxing the Product. We request you to accept the package as delivered, make the required payment and inspect the Product thereafter in accordance with our return, refund, or exchange policies.

20. INTELLECTUAL PROPERTY

1. All trademarks, logos, brand names, and service marks ("Marks") displayed on the Site are owned by the Company or its affiliates. Users are prohibited from using any Marks for any purpose whatsoever without our prior written permission. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Marks or Content available on or through the Site for commercial or public purposes.
2. The Site also contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of the Company protected by copyright as a collective work under the applicable copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users may not modify, publish, reproduce, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Users may download / print / save copyrighted material for the User's personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of the Company and the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Marks that are located within or on the Site or a website otherwise owned or operated in conjunction with the Company shall not be deemed to be in the public domain but rather the exclusive property of the Company, unless such Marks is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of the Company, unless otherwise stated.

21. OTHER GENERAL PROVISIONS

1. Relationship: None of the provisions of these Terms and Conditions shall be deemed to constitute a partnership or agency relationship between you and the Company and you shall have no authority to bind the Company in any manner whatsoever.
2. Notice: Except as explicitly stated otherwise, any notices shall be given by postal mail to Impulse Corporate Tower, Plot 41, Sector 32, Echelon Industrial Area, Gurgaon - 122001, Haryana, or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
3. Severability: If any clause of these Terms and Conditions shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of these Terms and Conditions.
4. Entire Agreement: These Terms and Conditions, as amended from time to time, together with the Privacy Policy, and any other policies, schedules or annexures specifically attached or referred to herein, sets forth the entire understanding and agreement between and us with respect to the subject matter hereof and supersedes all prior understandings, promises, representations, agreements and negotiations between the you and the Company, oral and written.
5. Assignment: In the Company’s sole discretion, it may assign/novate/transfer its rights and obligations (under these Terms and Conditions) without your prior express consent. The right to use the Site is personal to the User and therefore these Terms and Conditions are not transferable by you to any other person or entity.
6. No Waiver:Failure or delay by the Company to enforce any provision of these Terms of Conditions against you shall not be deemed a waiver of future enforcement of that or any other provision.